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Orders and Returns

We ship your order free of charge. We aim to process your order as quickly as possible while making sure your order meets the quality standards Maeden represents. We strive to deliver your order within a couple of days, depending on destination and transportation services.

Estimated delivery time by region:

  • Europe 2–6 business days.
  • Rest of the world 4–10 business days.

Free returns are available within 14 days of your online order delivery date. 

If your purchase does not meet your expectations, you may return it free of charge within 14 days. Please follow the next steps to successfully return your Maeden:

  1. To start the return procedure, request your return online at www.maeden.nl/returns. If you need assistance email us at customercare@maeden.nl or give us a call on +31 85 060 83 04. 
  2. Prepare your package. Please follow the instructions provided to you online after requesting your return.
  3. Return your Maeden in its original packaging with the documents provided by our return center.
  4. We check your returned item for quality. Upon approval, we will refund your purchase (including shipping) via your payment method. Refunds are processed within two weeks after your request your return is received.

Packaging

All purchases made at maeden.nl will be gift wrapped in our Maeden blue signature packaging. Every item is protected by a cotton cover bag or by soft tissue paper and put into our signature Maeden blue box. Larger accessories pieces are shipped without a gift box, but are wrapped and packaged with an extra-large cotton cover bag. 

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