Shipping

We ship your order free of charge. We aim to process your order as quickly as possible while making sure your order meets the quality standards Maeden represents. We strive to deliver your order within a couple of days, depending on destination and transportation services.

Estimated delivery time by region:

• Europe 2–6 business days.
• Rest of the world 4–10 business days.

No additional taxes or customs duties are charged for items that are shipped to the Netherlands. The items’ prices and shipping costs include VAT and are thus listed as gross prices.

For deliveries outside of The Netherlands sales tax (VAT) as well as customs duties and handling fees are not included in the price of the item.

Pre-Orders

Pre-orders are available to customers who wish to secure specific items before they become available in (online) stores. Please note that the regular delivery will not apply to pre-order products. An estimated delivery date for pre-order items will be communicated to you upon order confirmation.

Packaging

All purchases made at maeden.nl will be gift wrapped in our Maeden blue signature packaging. Every item is protected by a cotton cover bag or by soft tissue paper and put into our signature Maeden blue box. Larger accessories pieces are shipped without a gift box, but are wrapped and packaged with an extra-large cotton cover bag.

Returns

Returns are available within 14 days of your online order delivery date. If your purchase does not meet your expectations, you may return it within 14 days. Please follow the next steps to successfully return your Maeden:

1. To start the return procedure, email us at customerservice@maeden.nl.
2. Please follow the instructions provided to you by our service team after requesting your return. Please note that customers are responsible for return shipping costs.
3. Return your item(s) in its original packaging with the documents provided by our service team.
4. We check your returned item for quality. Upon approval, we will refund your purchase via your payment method. Refunds are processed within 14 days after your return request has been received.

Please kindly be aware that Maeden does not facilitate the refund of any import tax or duty that may have been incurred on returned items. Furthermore, we regretfully cannot assume liability in cases of loss, theft, or damage to the returned parcel.